FAQ

ProductsCategoriesQuestion & Answer 
  • BB5 FAQ How to reset expandcollapse [BB5 reset instruction]

    • Press and hold the Power button for about 12 seconds. (until it restarts and displays “GolfBuddy” message)


    [BB5 emergency boot instruction]: (must be connected to a power source via USB)

    • Press and hold the Power, Ok, and Down (or Up) buttons for about 12 seconds until you see progressing LED lights (red, orange, and green lights) on the bottom followed by “GolfBuddy” message.

    • This reboot will revert the firmware version back to its previous stable version.
  • VOICE/VOICE+/VS4 FAQ Technical Support expandcollapse If you are experiencing technical difficulties with the following:
    • Incorrect yardage
    • Freezing
    • Satellite issue
    • Blank screen
    • Won’t turn on

    Please perform a firmware update on your unit through using GB manager.
    If that does not fix the issue, attempt the following steps to perform an emergency reboot:
    1. Power OFF the unit.
    2. While pressing & holding the "P" button and the Menu button simultaneously, connect the unit to the USB cable (The other end of the USB cable has to be connected to the wall-charger or computer/laptop. Without electricity the unit will not boot into ER) and continue holding until you see the words NAND Boot End!! (it will take approximately 8 seconds to display this message.)
    3. Once your unit starts blinking the Emergency reboot has completed and the unit is now charging.

    If you are still experiencing technical difficulties after attempting a firmware update and an emergency reboot, please contact our Customer Service team.
  • VT3 FAQ Technical Support expandcollapse If you are experiencing technical difficulties with the following:
    • Incorrect yardage
    • Freezing
    • Satellite issue
    • Blank screen
    • Won’t turn on

    Please perform a firmware update on your unit through using GB manager.
    If that does not fix the issue, attempt the following steps to perform an emergency reboot:
    1. Hold 2 designated points in the screen for about 20 seconds.
    2. Press and hold the Mark button and connect the unit to the USB cable on to the computer or any other power source. Release the button until message NAND Boot End!! appears on screen.

    *Note: The USB cable must be connected to a computer or the AC adaptor.

    If you are still experiencing technical difficulties after attempting a firmware update and an emergency reboot, please contact our Customer Service team.
  • PLATINUM2/PLATINUM/W
    ORLD
    FAQ Technical Support expandcollapse If you are experiencing technical difficulties with the following:
    • Freezing
    • Satellite issue
    • Incorrect yardage
    • Won’t turn on
    • Blank screen

    Please perform a firmware update on your unit through using GB manager.
    If that does not fix the issue, attempt the following steps to perform an emergency reboot:
    *NOTE: If you have a WORLD unit, please replace the MENU button with the PROPLAY button to perform this reboot.
    1. Please make sure that the unit is turned OFF.
    2. Hold down the MENU button, then press the POWER button simultaneously.
    3. Once the LCD (screen) powers on, release the POWER button BUT keep the MENU button pressed.
    4. Once you see EMERGENCY REBOOT on the screen, release the MENU button and wait about 3-5 minutes for reboot to factory settings.

    You may also try the emergency reboot using your computer (most effective way) by following these steps:
    1. Make sure the GolfBuddy is powered off.
    2. Please connect your USB cable to the computer WITHOUT your unit.
    3. Hold down the Menu button.
    4. As you are holding the Menu button down, please connect your GolfBuddy to the USB cable.
    5. Once you see the EMERGENCY REBOOT screen, please release the Menu button but leave your unit connected to the USB cable until the process completes.

    If you are still experiencing technical difficulties after attempting a firmware update and an emergency reboot, please contact our Customer Service team.


    [ How to change holes ]
    1. While on the play mode, touch the hole number (located on the top left corner of the screen) to bring up the hole number list.
    2. Touch the arrows next to the hole number until you see the desired hole number and then press that number.

    [ How to change the time ]
    1. Go to the Main Menu and select the Tools option.
    2. Go to the select Time Zone option and select the desired time.

    [ How to enter preview mode ]
    1. Please go to the Main Menu and select the Preview Mode option.

    [ How to go to Green view ]
    1. While on the play mode, touch the yardage number (located on the top right corner of the screen) to activate the green view mode.
    2. To go back to full layout mode, please press the yardage number again.
  • PT4 FAQ Technical Support expandcollapse If you are experiencing technical difficulties with the following:
    • Freezing
    • Clicking noise
    • Incorrect yardage
    • Won’t turn on

    Please perform a firmware update on your unit through using GB manager.
    If that does not fix the issue, attempt the following steps to perform an emergency reboot:
    1. Open the battery cover and you will find a small hole concealed underneath a black plastic sticker located on the bottom right corner of the unit.
    2. Remove the black sticker and insert an object such as paper clip to press and hold down the Reset button. While holding down the Reset button, click the power button. Release the Reset button when you see “Emergency Reboot”.
    3. The unit will now restore to factory settings. This process will take about 5 minutes.

    If you are still experiencing technical difficulties after attempting a firmware update and an emergency reboot, please contact our Customer Service team.
  • WT3 FAQ Technical Support expandcollapse If you are experiencing technical difficulties with the following:
    • Incorrect yardage
    • Satellite issue
    • Freezing

    Please perform a firmware update on your unit through using GB manager.
    If that does not fix the issue, attempt the following steps to perform an emergency reboot:
    - Press the Ok button on the lower left side along with the Up and Down button on the right side at once to restart the system.

    If you are still experiencing technical difficulties after attempting a firmware update and an emergency reboot, please contact our Customer Service team.

    [ How to set the time manually ]
    The time will set automatically after WT3 successfully connects to the satellite.

    To set the clock manually, press and hold the lower right button, the numbers flashing is your time zone the numbers below that is the time.
    Press the up or down arrows on the right until you see the correct time.
    Once the time is correct press the lower left button 4 times to get back to the main screen.
  • WT4 FAQ Technical Support expandcollapse If you are experiencing technical difficulties with the following:
    • Yardage
    • Satellite
    • Freezing

    Please perform a firmware update on your unit through using GB manager.
    If that does not fix the issue, attempt the following steps to perform an emergency reboot:

    [ Perform an emergency reboot ]
    - Press and hold the Power button for about 8 seconds to restart the device.

    If you are still experiencing technical difficulties after attempting a firmware update and an emergency reboot, please contact our Customer Service team.

    [ How to set the time manually ]
    - The time will set automatically after WT4 successfully connects to the satellite.
    - To set the clock manually, press and hold the lower right button, the numbers flashing is your time zone the numbers below that is the time. Press the up or down arrows on the right until you see the correct time. Once the time is correct press the lower left button 4 times to get back to the main screen.
  • PRO/TOUR FAQ How to change the time setting expandcollapse • Please go to the Main Menu and from there select the top left icon.

    • select the current time option and move the toggle stick to the right or left until you see the desired time zone.

    • Once you have the time zone highlighted, Please push the toggle stick in to select it.C227
  • LD2 GB Course Manager for Mac How to Update Unit expandcollapse
    • Connect unit to computer using the USB data cable.

    • Open G3 Mac program and Login.

    • Step 1: Wait until the G3 Mac displays that the device is connected. Proceed by pressing the blue button "Next" at bottom of page.

    • Step 2: Firmware Info: If not already selected, select "Manually update firmware" and press "Next"

    • Step 3: Select countries to update: Please select country (or countries) you want updated. You can update entire country or a specific state, province, town, etc.

    • After making your selection, proceed by pressing blue "Next" button.

    • If a small gray box appears, make sure "Newly Updated Only" is checked.

    • When finished, you will see "Update Complete" and on the top right, you will be on the "Finish" tab and with blue check mark.

    • Once you are finished updating your unit and courses, close the program.

    • On your unit, please press remove from the USB cable to safely disconnect. Your unit will automatically restart and the update is complete.
  • LD2 GB Course Manager for Mac How to Download expandcollapse
    • Download the GolfBuddy Manager program here: http://www.golfbuddyglobal.com/support/downloads.asp

    • After selecting and downloading the correct manager for the Mac, a small gray window should appear with the option to "Run" the program. "Run" it.

    • Proceed by selecting either "Run", "Next", "Allow", "Yes", or "Install" depending on the option that appears.

    • When the program is done installing, you should see a blue icon on your desktop titled "GolfBuddy World Course Manager."

    • Open the Program and enter your user ID and password. Login if you already have your unit registered or press the bottom left button to "Sign Up" to open a registration form.